Meet the Team

John Osborne – Managing Director


As someone who has spent over 35 years as a provider of health and social care in both the public and private sectors, including creating and running my own domiciliary care business, and caring for my own father, I believe passionately that high quality care is a right and not a privilege. Unfortunately, this is rarely the case in reality.

In creating JoCo I wanted to create a training environment where learners understand what they are doing, why they are doing it and receive the required skills and resources to support them in delivering it. This is key to ensuring that employers see the impact and value of training on staff practice.

We must use our intelligence, creativity and innovation to constantly strive for new and better ways to deliver high quality person centred care.


Farai Pfende – Head of Learning & Development


Farai is a registered nurse with over 15 years of experience working in the NHS, Nursing homes and domiciliary care. Having worked in both service delivery and management, she developed a passion for workforce development, leading her to gain qualifications in further education. For 8 years she has worked on designing training materials to meet a wide variety of staffing needs, from the induction and development of care staff, through to senior managers in the health and social care sector. Strongly believing that quality care stems from having a skilled and knowledgeable workforce. Farai enthuses people to be responsible for their own learning whilst supporting them to reach their career goals whilst raising the status of their profession.

Farai is Chair of the Nottinghamshire Dementia Action Alliance.



Associate Trainer

Dauglas Ngwiringwiri

Dauglas is the Director of Training to ‘Care with offices in Scotland and England. He has a strong health and social care background. Dauglas also works as a freelance trainer for Tutor Care ltd and is an Associate Trainer for Joco Learning & Development Ltd. Dauglas is also a qualified interpersonal mediator and works as a voluntary mediator for Derwent Housing. He has worked as a manual handling Trainer for the past 6yrs initially starting off as a trainer/care coordinator for Trustcare Scotland.


Steve Amos

Steve Amos

I am a highly motivated, passionate professional with thirty years’ experience in the Health, Housing and Social Care Sectors. I believe in lifelong learning and reflective practice as a means to transforming care practice and organisational culture.

My personal experience as the main carer for my mum who lived with dementia helped me realise that purpose, value, confidence, contribution, inclusion can be a reality for those living with dementia at whatever stage. Our amazing care staff are the ones who can put this into practice every day. This experience has been an amazing legacy that formed the foundation for my professional roles.

My professional career has taken me on a journey from qualified social worker and practice educator to roles including:

  • Head of supported housing
  • Long term condition lead – East Midlands Strategic Health Authority
  • Older People’s Lead – North East Mental Health Development Unit
  • National Dementia Strategy Implementation Manger – Department of Health
  • Associate Consultant – University of Stirling, Dementia Services Development Centre
  • Associate Consultant – Life Story Network
  • National Dementia Lead – Priory Group
  • Dementia Services Lead – Avery Healthcare

Areas of Interest and Experience

  • Creating Innovative Learning and Development programmes
  • Coaching/Mentoring – workforce, management and Executive Coaching and Mentoring
  • Best Interest Assessment – Training
  • Dementia Friendly Environment Assessment and Action Planning
  • Cultural change in the delivery of care and support
  • Delivery of training e.g. Best Practice, Management and Leadership in Dementia Care etc.
  • Independent Sector improvement planning
  • Personhood – The reason for person centred thinking and planning
  • Continuing Healthcare

Into my third decade within the care and support sector, I have drawn knowledge and experience from a variety of roles that I believe have produced a rounded professional who is able to innovate, motivate, develop and share with teams, peers and colleagues. My career to date spans housing health and social care and I have been lucky enough to have such a rich and fruitful experience. My vision is to improve and increase the quality experiences of people living with health and social care needs.